If you are a frequent customer of a Better Truckin' user, you have most likely just been invited to our customer portal. Through the customer portal, you can, among other things, send transport requests and monitor delivery status.
In this article, we will show you, as a user of the customer portal, how to:
Register your organization
Add staff-users to the customer portal
Register your organization
To be able to use the customer portal, you need to receive an invitation from your carrier via email. The email contains a link that will take you to the webpage where you can create your account. Follow the steps in the guide below.
1. Click the link in the e-mail.
2. Follow the steps in the window that opens.
Choose "Next" if you have not used the customer portal before, or select "My Organization already uses Better Truckin'" if you have.
3. Add your user information.
When setting up a new account, you have to provide details about you and your company.
4. Open the e-mail sent to the address you provided.
After clicking "Sign up" you will receive an e-mail with temporary login details.
5. Log in to your customer portal account.
Once you attempt to log in with the temporary password to app.bettertruckin.tech you will be asked to create a new password.
Create a new staff member
Once you have set up your organization in the customer portal, you can easily add new administrators and transport bookers.
1. Go to "Administration" and "Staff".
2. Click "New staff" to create a new user for your organization.
3. Add user details.
You can add many details about your new user, but the main ones are contact details and whether it is an administrator or a transport booker.
Some basic functions are general to Better Truckin', two of them which are also applicable to our customer portal are:
Once you have completed these steps you are probably ready to send your first order request, see the guide here.